Privacy Policy

Effective Date: 01 APR 2026

Letters From Abigail (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

 

1. Information We Collect

When you use our website or subscribe to our services, we may collect the following information:

Personal Information

• Your name

• Email address

• Billing information

• Recipient name

• Recipient mailing address

• Any information you provide through forms or communication with us

Automatically Collected Information

• IP address

• Browser type

• Device information

• Website usage data (via cookies and tracking tools)

 

2. How We Use Your Information

We use the information we collect to:

• Process and manage your subscription

• Deliver monthly Dear Friend letters to your designated recipient

• Communicate with you about your account or service

• Provide customer support

• Improve our website and services

• Send important updates or notifications

 

3. Payment Processing

All payments are processed securely through Stripe.

We do not store your full credit card or payment details on our servers. Payment information is handled directly by Stripe in accordance with their security standards.

 

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share your information only with trusted third-party service providers necessary to operate our business, including:

• Payment processors (e.g., Stripe)

• Mailing and fulfillment providers (to send letters)

• Website and analytics tools

These providers only receive the information necessary to perform their services.

 

5. Use of Recipient Mailing Information

The mailing information you provide for your loved one is used solely for the purpose of delivering Dear Friend Letters.

We do not use recipient information for marketing purposes, and it is not shared beyond what is required to fulfill the mailing service.

 

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve your browsing experience

• Analyze website traffic

• Measure the effectiveness of advertising (including Facebook/Meta ads)

You can choose to disable cookies through your browser settings.

 

7. Data Security

We take reasonable measures to protect your personal information using secure systems and trusted third-party providers.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

8. Your Rights

You may request to:

• Access the personal information we hold about you

• Correct or update your information

• Request deletion of your data

To make a request, please contact us using the information below.

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

 

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

11. Contact Us

If you have any questions about this Privacy Policy or your information, please contact us at:

Email: customerservice@lettersfromabigail.com

Business Name: Letters from Abigail